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7. Academic Support and Resources

UNE offers a range of student services - from the technical, academic skills advice, through to counselling & careers.
Details of these services can be found across the links below:

     1.  Learning Online at UNE
          Provides advice to students around online study and how to navigate your materials.

     2. AskUNE Moodle FAQ
         A knowledge bank of frequently asked questions maintained by AskUNE.

     3. Support services at UNE 
         Provides information about UNE support services for students throughout your time at UNE.

For futher details, see the School of Education Student Guide, located at any time in a block on the right of your teaching unit.

The Unit Coordinator and/or Site Contacts listed in this site are the best people to contact if you have questions about the content of this unit, the assessments and your grades. The best contact method (e.g. phone, email or direct message) will be indicated in the Site Contacts block. 

There are a range of other support services and resources available to help you succeed in your studies.

Library Services

UNE Library is here to help you find the best information for your study and research. The library website has resources on how to find articles, books, journals, news and videos for your assignments, how to borrow or request resources and how contact a librarian if you need help with advanced research strategies and advice.

The Library also offers the Digital Dexterity course, designed to help you explore digital technologies, communication & collaborating online, and digital literacy skills.

Academic Support

First year students can access academic skills support via the First Year HASSE Academic Support site and the First Year Advisor, Jenny Vaughan. This link is also available from the right-hand side of any 100-level unit for access to resources and assistance from Jenny. You can also email her directly for assistance: fyahasse@une.edu.au

The Academic Skills Office has resources to assist you with a range of important study skills, including academic reading, academic writing, referencing and avoiding plagiarism and exam preparation. You can also get support from qualified and experienced staff, senior students and Studiosity.

IT Support

 IT Services can help you with all your technology-related questions, like setting up your student email, installing software, connecting to the wireless network and printers on campus as well as online security. You can contact the IT Service Desk if you need assistance with myUNE, Moodle, Zoom, Echo360 Lecture recording and for all IT technical issues.  Information about using Moodle, including instructions for submitting assignments, completing quizzes, participating in discussion forums, and viewing your grades are available at the Learning Online @ UNE site. 

Student Support and Services

UNE provides a range of services to meet your needs and ensure your success whilst studying. 

  • Student Services provides assistance with admission, enrolment, graduation, recognition of prior study and other queries. 
  • The Oorala Aboriginal Centre offers a wide range of support to Aboriginal and Torres Strait Islander students at UNE, including tutoring, advice and scholarships. 
  • The UNE Wellness Centre provides holistic student support via Counselling and Psychological Services (CAPS) and the Student Accessibility and Wellbeing Office (SAWO).
  • The Student Grievance Unit (SGU) is an independent investigative unit supporting students with study-related issues, concerns and complaints.
  • Employability and Careers are here to help with all things careers, including work placements, individual support, and UNE’s Career Toolkit.